I went into a local convenience store today with a delivery. As I brought in the first stack of goods, the manager asked to see the invoice. Several items were out of stock; hence, they were not being delivered. Obviously upset, she grabbed the phone and called my company to complain-- not about me, but about the fact that she needed a lot of product that we weren't able to provide. I listened with vested interest, because frankly, this particular salesman who sells to this store is a waste of vital space on this planet...
The manager registered her complaint by telling the head of sales, "Well, he came in yesterday and said you guys have all this stuff... ...Yes, but I have 9 cases I'm missing today... ...Yes, I've let him know I wasn't happy with his service... ...What he told me was, 'Well, I keep ordering the cases, but they aren't coming in...'"
Yeah, that's professional. Don't give the customer what they want...
Oh, BTW, each salesman carries a hand-held computer, which, among other things, provides each person with the exact amounts of product in our inventory.
...Which, apparently, Dumkopf failed to check before making his idle promises.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment