Our local library offers many different activities for the area children which serves as educational, as well as fun, supplements to their education. Each event requires the parent(s) to register the kids, so this past weekend, my wife called the library...
MRS. I: Hi, I'd like to register my children for the reptiles workshop on June 18th.
LIBR#1: OK, hold on one moment, and I'll connect you with someone who can help you with that. (What? Why can't you?)
...Ten minutes later, Mrs. I is still on hold and surmises they forgot to pass along the request, so she hangs up and calls back.
MRS. I: Hi, I'd like to register my children, etc, etc...
LIBR#2: Absolutely, let me get your information...
Five minutes later, the kids are registered.
Two hours later, the phone rings.
*Beep!* LIBR#1: Mrs. I, I apologize. I put you on hold, and I honestly forgot you were on the line. If you'd like to register your children for an event, please call me back and I'll assist you with that. (Then why couldn't you in the first place?)
Shortly after the call, we decided to go to the library, being it was a rainy day and the kids were climbing the walls. Upon entry into the facility, my wife is approached by LIBR#1: Mrs. I, I am SO sorry I left you on hold...
MRS. I: That's OK. I figured you just got busy, so I hung up and called back and got the kids registered.
LIBR#1: Well, nobody told me THAT!
Ah, yes, the public library system. A well-oiled machine. NOT!
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