OK, confession time. We had a problem with a late payment to our credit card at "company X." We received an automated message from them instructing us to call a toll-free number and enter a personal access code to retrieve a message from our creditors. When my wife did that, It gave her options to rectify the late-payment situation. The automated service instructed, "To pay electronically, please press '1.' To pay online, please press '2.' To sent a check via mail, OR if you have already sent a check in the mail, please press '3.'"
Since we had sent out a payment (albeit late), my wife pressed "3" and received the following contradiction.
"This is not an option. Please choose option 1 or option 2!"
NOT receiving a customer service award this year is company X!!!
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1 comment:
thats to funny, must be they catch on to people that use option 3 to buy time for themselves to send payments out...
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